Get in Touch with Manu888

What to Have Ready Before You Open a Chat

The most important piece of information is the transaction reference — this is the unique ID shown in your e-wallet or bank transfer confirmation. Without it, the agent cannot look up the payment. The reference is a string of numbers and letters, not the amount or the recipient name. Also have your account username handy. If you are asking about a deposit or withdrawal, note the approximate time and the payment channel used — for example, Touch 'n Go or DuitNow. This helps the agent match the transaction to your account quickly.

Support Channels and What Each Handles Best

The contact form is routed to our team and filed as a ticket. Once submitted, you receive a reference number that lets you track the conversation. This is the right choice when you need a written record of the exchange, such as for a disputed bonus or a deposit that did not credit. Live chat is best for anything that needs an immediate answer — account login problems, checking your balance, or clarifying a promotion. The chat transcript is not saved to your account, so if you think you might need proof later, use the form instead.

Languages and When We Are Available

Our team replies in English and Bahasa Malaysia. If you message outside our posted hours, your query is placed in a queue and answered in the order it was received once we are back — expect the first reply at the start of the next working period, not immediately. The platform does not offer 24/7 support. Messages sent late at night or on public holidays are held until the next available shift. The queue is cleared from oldest to newest, so a message sent earlier in the break will be seen before one sent later.

What You Must Never Send in a Public Channel

Never share a one-time code — even if someone claims to be from support. A genuine agent will never ask for it. This code is the only thing protecting your account from unauthorised access, and giving it out is the same as handing over your login. Also keep your password and full card number private. Never type them into live chat, a contact form, or any message. If you are asked for a card number, provide only the last four digits. The platform already has the rest and does not need it again.

Typical Response Times by Channel

Live chat connects you to an agent immediately during working hours. If all agents are busy, you wait in a queue and the estimated wait time is shown on screen. Most chats are answered within two to three minutes, though complex issues may take longer to resolve. The contact form is checked every few hours. You can expect the first reply within four to six hours on a working day. If you submit the form outside support hours, the reply comes at the start of the next shift. Weekend submissions may take up to 24 hours.

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