Privacy Policy

Why Each Type of Data Is Held

The information you submit through the contact form is held solely to respond to your enquiry. Without it, we would not be able to address your question or provide the assistance you are seeking. Server logs are retained to help us monitor the site's performance, diagnose technical issues, and analyse general traffic patterns. This data is not used to identify individual visitors unless required by law.

Information We Collect and When

When you use the contact form on this site, you voluntarily submit your name, email address and the content of your message. This information is only collected at the moment you choose to send it. In addition, every visit to the site is logged automatically by our web server. That log includes your IP address, the type of browser you are using, and the pages you view. This data is recorded without any action on your part.

Your Rights to Access and Deletion

Under Malaysia's personal data protection law, you have the right to request a copy of any personal data we hold about you. Simply submit a request through the contact page, and we will respond promptly. You may also ask us to delete your data at any time by using the same contact page. We will process your request and confirm once the information has been removed, unless we are legally required to retain it.

Who Data Is Shared With

We share limited data with analytics and hosting providers who act strictly on our instructions. These partners help us keep the site running and understand usage, and they are bound by confidentiality agreements. Your personal data is never sold, rented, or traded to third parties. We do not share information for marketing purposes, and we do not provide access to advertisers or other unaffiliated organisations.

Cookies and Your Choices

The site uses cookies to remember your preferences and to understand how you interact with the lobby. These small files do not contain personal information and are not used for advertising. If you disable cookies in your browser, you will still be able to access the site, but some features such as language settings or saved filters may not work as smoothly. No essential functionality is lost.

How Long Records Are Kept

Contact form submissions are stored for as long as needed to resolve your enquiry and then deleted. In most cases this is within a few weeks, unless a longer period is required for legal reasons. Server logs are kept for a rolling period of up to 12 months. Once the data is no longer necessary for security or analysis, it is permanently removed from our systems without delay.

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