Play Smart, Stay in Control

Do You Have a Problem? Honest Questions

Ask yourself: Do you chase losses by trying to win back what you lost? Have you borrowed money or sold something to play? Do you hide how much time or money you spend on gambling? If you answer yes to any of these, pause and consider speaking to someone. Do you gamble to escape worry, boredom or anger? Do you need larger bets for the same thrill? Have you missed work, sleep or family time because of gambling? These signs do not mean you are a bad person. They mean you may need a change.

Set Your Own Spending Limits

Deposit limits let you cap how much you put into your account each day, week or month. Loss limits stop further play once a set amount is lost. Both are found in your account settings. A tighter limit applies straight away; a looser one takes effect after a cooling-off period of several days. Session time limits close the lobby after a chosen duration. Reality-check reminders pop up at intervals you choose, showing how long you have been playing and your net outcome. To set any of these, go to the responsible-play section of your account and follow the prompts.

The Money Facts – No System Beats the Odds

Gambling is entertainment that costs money, not a way to make a living. The odds are designed so the operator has an advantage over any long run. No betting system, winning streak or staking plan changes that mathematical reality. Treat any amount you spend as the cost of the experience, like a ticket to a show. If you find yourself believing a win is 'due' or that a strategy can guarantee results, step back. The house edge is fixed, and no pattern can erase it.

Protecting Minors – 18+ Only

The platform is for adults aged 18 and above only. If you share a computer or mobile device with a young person, use filtering software to block gambling content. Many internet security programs include this feature for free. Do not leave your account logged in, and keep your password and PIN private. If you suspect a minor has accessed the site, contact support immediately to have the account reviewed and closed.

Where to Get Help – Confidential Support

The first and hardest step is telling one person you trust. That could be a friend, a family member, or a doctor. A doctor can refer you to a licensed counsellor who understands gambling. No one needs to face this alone. Free, confidential help is available from organisations that work internationally. Search online for Gamblers Anonymous, GamCare or Gambling Therapy. The site does not display contact numbers here because a wrong number could leave someone stranded.

Taking a Break – Cooling-off and Self-exclusion

A cooling-off period locks you out for a short time, from 24 hours up to six weeks. It is a pause to step back without losing your account. You can request it through the site settings or by contacting support. Self-exclusion is a longer commitment, typically six months or more. It closes all access to the platform for that fixed term and cannot be lifted early. To start it, email or message support with a written request. Keep a copy for yourself.

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